This Policy sets forth how FROST FAMILY PET CLINIC., a(n) ILLINOIS CORPORATION (“we” or “us”), collects and uses the information you provide to us and certain other information that we automatically collect through your access and use of HTTPS://WWW.
If you have any general questions or concerns about this Policy, you may contact us by sending an email with your questions, comments or concerns to us through the contact form on our website.
MODIFICATIONS TO THIS POLICY
If we decide at any time to change this Policy, we will revise the effective revision date posted at the top of this Policy and we will also notify you by posting a notice of the change prominently on our home page and/or upon the next time you access this Website.
HOW WE COLLECT PERSONAL INFORMATION
There are a variety of ways in which you may submit certain personal information (personally identifiable information) on this Website. We collect the following specific items of personal information (collectively “PII”) that you submit through your use of this Website: your first and last name, your phone number, and your email address.
When you provide any PII through any form contained on this Website in order to contact us or send us a message, we collect and store this information. We may use your email or any other PII you provide as expressly set forth in this Policy.
When you provide your (collectively known as “Demographic Information”, or “DI”) we collect and store all DI. We will generally use this information internally to assist us analyze the profiles of who our Website users are and our web traffic in general. We also may share this information in association with your PII as specifically stated in this Policy.
Personal Information from Children Under 13
Children under the age of 13 are expressly prohibited from submitting or posting any PII on this Website. If it does come to our attention that any child under the age of 13 has submitted any personal information to this Website, we will delete all such information that we have collected immediately. If you are a parent or guardian and you discover that your child under the age of 13 has submitted any of his or her PII without your permission or consent, we will remove the information immediately upon your request. All requests should be made by email and sent to us through the contact from on our website. Please include your child’s name and a description of the type of information you think he or she may have submitted to this Website.
HOW WE AUTOMATICALLY COLLECT NON-PERSONAL INFORMATION
When you access our Website, we collect and store certain non-personally identifying information sent automatically by your browser using standard web server logs and automatic data collection tools such as cookies and web beacons. This information may include your IP address, which may tell us your general location information such as your country and sometimes your city, state and/or zip code, the domain name from which you access our Website, your browser type and language, the pages you access, the date and time you access pages on our Website and your operating system version. We also may determine what technology is available through your browser in order to provide you with the most appropriate version of any of our web pages. For example, we may determine that you have installed a version of Flash, and we will then send you the appropriate Flash version of the web page rather than an HTML page. We may also use this information to redirect you to a different version of our Website if you are accessing our Website through a mobile or similar device.
Cookies & Similar Tracking Use Policy
We along with third parties that assist us to operate this Website may monitor your use of this Website through cookies, web beacons and other “automatic data collection tools.” Unless you have adjusted your browser setting to refuse all cookies, some cookies are placed on your browser immediately as soon as you visit our site. Cookies and similar collection tools are files with a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and transferred to your device. We reserve the right to monitor your use of this Website and track you as described in this Cookies policy by the use of any automatic data collection tools at all times and you consent to the use of these tools when you use and access our Website. This Website uses both “first-party” cookies and “third-party” cookies. First-party cookies are those used by our Website each time you visit our Website. Third-party cookies are cookies that are set by a third-party source other than our Website. We do not have access or control over these cookies. We also use both “persistent cookies” that remain on your device for the period of time specified in the cookie (these cookies are activated each time you visit our Website), and “session cookies,” which allows us to track your actions on this Website during a browser session. Each time you open up a browser window and close the browser window represents a single browser session. All session cookies are created temporarily and are deleted once you close your browser window.
Both the first-party and any third-party cookies used on this Website can be broadly divided into the following categories:
-Necessary cookies help make our website usable by enabling basic functions like page navigation and access to secure areas of the website. Our website cannot function properly without these cookies.
-Statistic cookies helps us understand how visitors interact with websites by collecting and reporting information anonymously.
First-Party Cookies/Tracking Technologies
Website Use: We use automatic data collection tools to track and record your Website use and activity data, including the pages you view and how long you spend on each page or portion of our Website, the links you click on, the features of this Website you access, whether you are a new vs. repeat visitor or in order to monitor your interactions with any video or other content that you access on this Website (“Use Information”). This is done primarily for website traffic and general user analysis purposes. We also do this to help measure and research the effectiveness of the features contained on this Website.
We may use third party web analytics services, such as Google Analytics, in order to collect information about your use of this Website. You may opt-out of Google Analytics by using Google’s Browser Add-on at https://tools.google.com/
Email Marketing: We may also use clear gifs (embedded web beacons) to understand whether users read email messages or newsletters and/or click on links contained within those messages or newsletters so that we can deliver relevant content or product offers. Through the use of unique identifiers contained in the URL of the web beacons, we are able to record the exact time that you read our emails, as well as your IP address from tor proxy server. Some emails and web pages may refer to content on another server rather than including the content directly. Requests to the server to send the additional content typically includes the IP address of the requesting computer, the time the content was requested, the type of web browser that made the request and the existence of cookies previously set by that server, which may be linked to a unique tracking “token”.
Do Not Track Requests
Your browser may incorporate a “Do Not Track” feature allowing you to tell websites not to track your online activity. We do not respond to “Do Not Track” signals due to technological issues with most browsers’ communications.
Facebook Ad Conversion Tracking. We may use the Facebook Pixel to track whether or not you have clicked on any of our Facebook ads we run from time to time and to track any associated actions you make on our website, including which Facebook ad led to a conversion. Facebook “Custom Audiences” allows us to target our Facebook ads to you and re-market to you based on certain activities you perform on our Website. We may optimize our Facebook ads and automatically show ads to our visitors most likely to make conversions. The Facebook pixel also allows us to send your data to Facebook to match your website actions with you as a Facebook user when you view or click any of our Facebook ads. We report and optimize our Facebook ads for more conversions and we pass unique identifiers such as your email or phone number that we collect from you during your actions on our Website (such as logging-in, registering for an account or checking-out). Whenever you load a page containing a Facebook pixel, the pixel tells Facebook that a conversion event occurred.
You may opt-out of participation in our Facebook Custom Audience by sending an email, from the email address you are opting out of, to . For your opt-out to be effective, you must: (i) place the following text in the subject line of the email – “Opting Out of Facebook.com Website Custom Audience Ads”, and (ii) in the body of the email, include your name and email address. We will forward your name and email address to Facebook.com with a request to delete you from all of our Facebook Custom Audience Ads.
Google AdSense & DoubleClick DART Cookie. We participate in Google AdSense and your website Use Information is shared with the Google advertising network by using the DoubleClick DART cookie, which is a third party cookie used by Google. When you visit a partnerâ€™s website and either view or click on an ad, a cookie may be dropped on your browser. The data gathered from these cookies will be used to help better serve and manage ads on the publisherâ€™s site(s) and across the web. When the cookie is set on your browser, it allows Google to gather information about your browserâ€™s interaction with a given ad. To opt-out of this use, please visit https://support.google.com/
We may also participate in any and all of the following Google Analytics Advertising Features provided by Google: Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. These features use first party cookies (such as the Google Analytics cookie) for connecting the tracking activity performed by Google Analytics and its cookies with the AdSense advertising network using the DoubleClick cookie. We may share your Use Information that we may collect from time to time from your use on this Website. In order to opt-out, please visit https://support.google.com/
YouTube. GPS location data is collected by YouTube to track you on different websites to see what videos you watch and how they are used. Learn more about how Google may use this information.
You can block our cookies or any third-party cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to use all or parts of our site in the manner intended. Your Internet browser allows you to change your cookie settings in the ‘options’ or ‘preferences’ menu of your browser. Please visit the following link for more information on these settings in various browsers: https://www.thewindowsclub.
HOW WE USE YOUR INFORMATION
Linking (Bundling) Your Website Use Information
We do not combine or link your PII with any Website Use Information or any other information we automatically collect from you.
We use your e-mail address to send periodic promotional e-mails to you about our services and products, any new or upcoming products or otherwise related to any products or services we sell. You can opt-out of receiving any promotional emails at any time by either clicking “unsubscribe” in the body of the email communication and following the opt-out procedure contained in the email, or by sending an email to us through the contact from on our website and requesting to opt-out of receiving such communications.
Do We Sell Your PII?
We make every effort to respect your privacy and we will never sell, license or disclose any of your PII, by itself or bundled with any Use Information or other information you provide or that we collect to any third parties for any purpose not expressly set forth in this Policy without your express written consent. We only share or disclose any PII or other information collected from You as expressly set forth in this Policy.
Your Rights Under the GDPR
Under the General Data Protection Regulation (GDPR), EU citizens (individuals located in the EU during data collection) have the following rights:
1. the right to access stored personal data.
2. the right to rectify errors in your personal data.
3. the right “to be forgotten” and have any stored personal data permanently deleted.
4. the right to withdraw your prior consent to and/or restrict certain uses of personal data we collect.
5. the right to know the source of your personal data collection if informed consent was not given.
6. the right to object to the processing of your personal data in certain circumstances.
7. the right to have your data provided in an electronic, machine-readable format.
If you are an EU natural citizen, please email us through the contact from on our website to contact us in order to exercise any of these rights.
California Resident Privacy Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
1. Right to know what personal data is being collected about you from our Website.
2. Right to know whether your personal data is sold or disclosed by us and to whom.
3. Right to say no to the sale of personal data by us if applicable.
4. Right to access your personal data that we collect from you.
5. Right to request that we delete any personal information about you that we have collected from your use of this Website.
6. You shall not be discriminated against by us for exercising your privacy rights.
If You are a California resident and desire to make such a request, please contact us through the contact from on our website. Please include the words “California Data Access Request” in the subject line.
We may disclose certain PII if: i) requested via a subpoena, court order, or local, state, federal or international law enforcement request to release any such information; or ii) in order to investigate and help prevent security threats, fraud or other malicious activity; or iii) to protect our rights or protect our property, or any or the rights of our customers or other third parties.
When you visit this Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you send us an email communication, call us or send a written correspondence for any reason, we may create a file and store your email and other PII specific to you. We generally will maintain a record and keep notes of all communications with you. All messages transmitted by you on this Website or to us shall not be treated as confidential and shall be deemed to be accessible to the general public. You should not transmit any communications or correspondences to us that you intend only the intended recipient(s) read. Notice is hereby given that all messages or electronic data transmitted onto this Website can and may be read by us, regardless of whether we are the intended recipient of any such message(s).
HOW WE PROTECT YOUR INFORMATION
We use reasonable, industry standard security measures to protect all PII and billing information you provide. For instance, when you provide any credit card or other billing or shipping information through our checkout process, we encrypt that information during transmission using Secure Sockets Layer (SSL) encryption. We make no guarantee, warranty or representation that your credit card or other billing information, or any other information you provide through this Website, will remain secure at all times from any illegal or unauthorized access of the information by third parties. We shall not, under any circumstances, be held responsible or liable for information or transmissions that are accessed by third parties illegally or without authorization through this Website and/or network. We will report any unauthorized access of your information promptly upon discovery, and we will use our best efforts to remedy any security vulnerability that contributed to the unauthorized access.
Information Storage And International Transfer
Any PII and all other information which we collect on this Website will be stored and processed in our servers located in the United States. If you reside outside the United States, you consent to the collection, transfer, storage and processing of any information from your country to the United States.
How to Update, Change or View Your Personally Identifiable Information
If you would like to request any changes or updates to any PII you have provided to us, or if you would like to view any information we have collected from your use of this Website, please contact us and request the same by sending an email to us through the contact from on our website. Please include the words “Personal Information Request.” If you make any information requests, we will require that you provide proof of your identity, which may include providing us with a copy of a driver’s license, social security card and/or birth certificate. We also reserve the right to require that you sign and provide us with a notarized affidavit verifying your identity before we update or release any information to you.
Upon any acquisition, merger, sale or other change of control of our business/organization, we reserve the right to transfer any PII you have submitted to this Website as part of the property owned by us to our successor resulting from such merger, acquisition, sale, etc. In the event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, We reserve the right to transfer your PII to protect any of the our rights or as required by law.